South East : 01753 410700 West Midlands : 0121 308 6461 enquiries@bcjestates.co.uk moving@bcjestates.co.uk

Bennett, Clarke and James

Client focused property management

Putting Clients at the Heart

Clients are at the heart of everything we do. Service and communication are paramount to us. Our client centred approach to property management translates into a superior customer experience that delivers reliability, transparency and value.

Local Management

We understand what it’s like to live in the properties we manage because our property management teams live and work in the same area. This means we also know the local contractors who can help us manage the property.

Ethos of Building Relationships

We don’t see our role as managing bricks and mortar. We manage the relationships between the people connected to the properties we are responsible for. So you will see us regularly.

Reducing and Mitigating Risk

Property related regulation is becoming ever more complex. Everyone connected with a property wants to know that they are compliant. Our experience and expertise means you don’t need to worry.

Proactive Management Planning

Too much property management is focussed on reacting to emergencies. We focus on forward planning to help avoid emergencies and allow us to spend our time improving the property for the benefit of residents.

Consistently delivering the high standards and innovative thinking that our clients deserve.

 

We are a long established yet growing business with offices in the South East and the West Midlands. We successfully manage developments across the country. In addition to our core residential management services, our associated companies offer commercial property consultancy services including valuations, investment advice, rent reviews, commercial and mixed use management and agency.

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Responsiveness

We don’t just react when there is an issue. We keep you informed. Communication is at the heart of successful relationships. Our mantra is “Communicate – Plan – Communicate – Execute – Communicate.”

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Tailored Solutions

All the developments we manage are different. Our local presence and personal approach ensure that the plan for your property is tailored to the situation, balancing finite budgets with residents’ aspirations.

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Responsibility

We care about what we do and how we do it. We aim to deliver a positive experience at all times but the nature of property is that sometimes we get it wrong. If we do we will acknowledge that and seek to correct the mistake as soon as we can.

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Supported by Experts

Our customer focused approach drives us to react quickly to your needs but sometimes we need support from others who are expert in property. We have access to both professionals and trades who help us, at short notice if needed.

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Client Money Service

Collecting, safeguarding and spending other people’s money is a task that we take extremely seriously. We ensure our accounting and payment practices accord with RICS and ARMA best practice requirements to prevent fraud and give peace of mind.

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Innovation

While bricks and mortar stand still (hopefully!) the world around us is ever changing. New technology creates new solutions to old problems all the time. Where ever practicable and cost effective, we try to exploit the technology that is available to us.

Leaseholders

Peace of mind

Whether you live in your property or elsewhere you want to know that it is being well looked after and continues to be a desirable place to live. Our proactive service deals with the detail and the big picture, so you don’t have to worry.

RMCs

Mitigating risk

As a Director of your Residents Management Company you have important responsibilities and obligations which you take on voluntarily. We are your guide and adviser to ensure you fulfil your obligations but we also help mitigate the attendant risks.

Freeholders

Protecting your investment

Your property may or may not be your home. But it could well be the largest investment in your portfolio. Entrusting the management of your property to the experienced team at Bennett Clarke & James will help you achieve the best possible return on your investment.

Residents

Facilitating quiet enjoyment

Your home is your sanctuary. We take away the hassle and worry of dealing with everyday issues so you can put your feet up, relax and be proud of where you live. We’ll do all this at a budget that you know you can afford.

Leaseholders

Peace of mind

Whether you live in your property or elsewhere you want to know that it is being well looked after and continues to be a desirable place to live. Our proactive service deals with the detail and the big picture, so you don’t have to worry.

RMCs

Mitigating risk

As a Director of your Residents Management Company you have important responsibilities and obligations which you take on voluntarily. We are your guide and adviser to ensure you fulfil your obligations but we also help mitigate the attendant risks.

Freeholders

Protecting your investment

Your property may or may not be your home. But it could well be the largest investment in your portfolio. Entrusting the management of your property to the experienced team at Bennett Clarke & James will help you achieve the best possible return on your investment.

Tenants

Facilitating quiet enjoyment

Your home is your sanctuary. We take away the hassle and worry of dealing with everyday issues so you can put your feet up, relax and be proud of where you live. We’ll do all this at a budget that you know you can afford.

Our Values

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Teamwork

We value each member of the team
We support each other professionally and personally
We succeed together
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Trust

We understand the perspectives of different stakeholders
We give honest, expert advice
We keep our promises
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Technology

We understand that we can help our clients by innovating
We use technology to improve our service by enabling front line staff
We optimise processes to spend more time on relationships

No Property Too Big Or Too Small

At Bennett, Clarke & James, our team looks after a varied portfolio of residential developments.

Currently within our care we have a myriad of management clients ranging from prestigious blocks of apartments to gated communities, private freehold estates, purpose built developments and listed buildings.

We successfully manage developments across the country driven by the values which we espouse – Trust, Teamwork and Technology.

Get in Touch

If you think we can help you please request a callback morning, afternoon or evening to discuss your property or project.

Please fill in the form below to request a callback.

Need help or support?

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Contact us

Use the details below to contact us for help.
Office Hours

Our offices are open from 9am to 5pm, Monday to Friday.

Outside of these hours and on bank holidays, please call the following numbers for emergency support.

South East: 020 3764 5567
West Midlands: 0121 362 3410

Maintenance Contact

South East : 01753 410700
West Midlands 0121 308 6461

Emergency Contact

Inside office hours please call our normal office numbers.

South East : 01753 410700
West Midlands: 0121 308 6461

Outside of office hours, in a property related emergency please call

South East: 020 3764 5567
West Midlands: 0121 362 3410

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Lookup related resources

Check the following links for useful information

Bennett, Clarke & James Limited. All rights reserved.
A member of The Property Ombudsman’s redress scheme.
A member of the RICS Client Money Protection Scheme.